At SoftTechPilot (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us, or use our services.
1. Who we are
SoftTechPilot
Email: support@softtechpilot.com.au
Phone: 0402 205 992
Website: softtechpilot.com.au
2. What information we collect
- Contact details: your name, company, email address, phone number.
- Project information: details you provide in forms or by email/phone.
- Technical data: IP address, device/browser type, pages visited and referral information (via cookies/analytics).
- reCAPTCHA data: when reCAPTCHA is used on forms, Google may collect device and interaction data to protect the site from abuse.
3. How we use your information
- To respond to enquiries and provide quotes or services.
- To operate, maintain and improve our website and user experience.
- To send service updates or marketing communications (only if you’ve opted in; you can opt out any time).
- To meet our legal, regulatory or contractual obligations.
4. Legal basis / authority
We follow Australian privacy best practice. Where applicable, we rely on your consent, our legitimate interests in running and improving our business, and the performance of a contract to process your information.
5. Sharing your information
We do not sell or rent your personal information. We share information only with:
- Service providers (e.g., hosting, email, analytics, error monitoring, payment processors) who are bound by confidentiality and only process data on our instructions.
- Authorities when required by law, regulation or to protect our legal rights.
6. Cookies and analytics
We may use cookies and similar technologies to provide core site functionality and to understand how the website is used. You can control cookies through your browser settings. Disabling cookies may affect website features.
7. Google reCAPTCHA
Our forms may be protected by Google reCAPTCHA to prevent spam and abuse. By interacting with these forms, you acknowledge that the Google Privacy Policy and Terms of Service apply. reCAPTCHA may collect device and interaction data to determine whether an activity is human and not a bot.
8. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures may include encryption in transit, access controls, and security monitoring.
9. Data retention
We keep personal information only as long as necessary for the purposes described above or as required by law. When information is no longer needed, we take reasonable steps to delete or de-identify it.
10. International transfers
Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.
11. Your rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Opt out of marketing communications.
- Request deletion where applicable.
To exercise your rights, contact us at support@softtechpilot.com.au.
12. Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
14. Changes to this policy
We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page and update the “Last updated” date above.
Contact
Email: support@softtechpilot.com.au
Phone: 0402 205 992
Website: softtechpilot.com.au